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Policies

 

Subscription Box Orders

Our subscription box products are pre-paid, and will auto-renew for different durations (see below). The purchase of a subscription box product on our Website (or affiliated website) constitutes your agreement to receive (or to have a designated third-party receive) monthly shipments of a book and curated subscription box items of our choice.


If you purchase a subscription box, your subscription will begin with the box that is available at the time of purchase. Subscription box products have an informal monthly designation (e.g. “January box”, “February box” etc.). Subscription box products typically ship out between the 25th and 28th of their previous advertised month. For example, a February box will ship between the 25th and 28th of January, a March box between the 25th and 28th of February etc.).


It is your responsibility at the time of purchase to inquire as to which box will begin your subscription, otherwise, the commencement will be at our discretion. Generally, the new month of orders begin on the 11th of the month, sooner if supplies of the previous box run out.

Month-to-Month Subscription

If you purchase a subscription box product with a month-to-month term, you will pay for your first month's box at the time of purchase. For each subsequent month's box, your subscription will auto-renew (i.e. your payment method will be charged) on the fifteenth (15th) of the month.

3 or 6-Month Subscription

If you choose a 3 or 6-month subscription, you will pay for the entirety of the plan at the time of purchase. Your subscription will then auto-renew, for the same duration as the original term, on the 15th of the month at the end of each 3 or 6-month period, as applicable. For example, if you purchased a 3-month subscription beginning with a March box, you would pay for the March, April and May boxes at time of purchase and your plan would auto-renew, and your payment method will be billed, for another 3 months on May 15th.

Shipping Policy

Monthly boxes ship the last week of the previous month, generally the 25th. Pay attention the box you are ordering. They arrive the first week of the month you pre-ordered.

You can order the box for that month up until the 10th to receive it (or until supplies run out). At that point we start preparing for the next month. 

That means if you ordered the January Box, we'll ship it the last week of December. After January 10th, if you order a box, you'll receive the February box.

In summary, pre-orders start on the 11th of the month and will be shipped around the 25th, for delivery the first week of the next month. You will PRE-ORDER February's box in January.

Cancellation Policy

You can cancel your subscription at any time, from within CRATEJOY, prior to your next auto-renewal date. Once your subscription is cancelled, you will continue to receive any boxes that are remaining on your plan (i.e. boxes that you have already paid for), but your subscription will no longer auto-renew at the end of your then current subscription term. Please note that cancelling a subscription does not prevent the shipment of boxes associated with the subscription, nor does it actuate a refund for the subscription. Cancellations must take place through CRATEJOY. Concerns regarding any aspect of the cancellation policy should be directed to ms.couch@acouchreaders.com

Return Policy

Due to this being a curated subscription box service, we do not offer returns. However, if you receive a damaged item or your box is missing items, please contact us at ms.couch@acouchreaders.com with details of the damaged or missing items. We may, in our sole discretion, decide to replace your damaged or missing items. However, photographic evidence of the damage, or condition of the box at the time it was received, will be required. Please take photos and email them to us as soon as possible.

Damages Policy

If your box has arrived damaged or items are missing, you have up to 15 days to notify us and begin a claim. You will be required to provide photographic evidence. Any claims submitted after 15 days will not be entitled to a replacement or refund. We use a case by case scenario of damaged items needing to be sent back to us prior to receiving replacements (at our cost, we shall provide you with a shipping label) such as our plushies and large items included in boxes.

What qualifies as damaged?

  • Obvious rips and tears in the pages or dust jackets.

  • Dents in the book edges, spine, and corners over 1 cm. 

  • Residue on the dust jacket or pages that cannot be removed. 

  • Water damage.

  • Obvious emboss imperfections such as flaking, scuffs, or scratches over 1 cm. 

  • No signature when there should be. 

What do NOT qualify as damaged?

  • Bends, creases, or light scratches on the pages or dust jackets. 

  • Wavy pages.

  • Minimal creasing on book edges, spine, or corners.

  • Minor scratches or bleeding on sprayed edges.